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purchasing policies

you can purchase anything you see on the modern rugs .com internet site directly from us. its easy and risk free. give us a call! in fact, we prefer to speak with every one of our customers personally. that way we can answer all your questions and take care of any concerns that you may have. just call 1-800-830-RUGS.

payment methods

we accept american express, discover card, master card and visa. personal or business check accepted, please allow 7 days to clear. business accounts can be set up on credit approval (net 30).



let us assure you that any information you provide to us is strictly for our own use in conducting business with you. your account and registration information will not be disclosed to any third party without your knowledge and consent. we are in the home furnishings business and do not share, sell, or trade details about you or your activities at modern rugs .com. we believe our relationship with you, our customer, will be built on this trust.

to serve you better, we may contact you occasionally with news about our products, services and events. if, for any reason, you would like to be removed from our e-mail list, please contact us at



you should feel completely confident about conducting transactions with modern rugs .com. all orders submitted on our site are encrypted with secure sockets layer (ssl) technology. ssl encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the internet. in order for ssl to work, you must use an ssl-enabled browser. please note: e-mail is not encrypted and is not a secure means of transmitting credit card numbers. if you do not want to place your order online, you always can order by phone at 1-800-830-RUGS extension 1, 7:00 a.m. - 9:00 p.m. monday through sunday (EST) or by fax using our order form.



we seldom have returns. as a rule, our clientelle is much happier once they see the product in person. It is above and beyond their expectations.

if, for any reason, you would like to return a rug, we will gladly provide a refund for items returned in their original condition within 30 days of receipt*. A FULL REFUND IS PROVIDED FOR RETURNS OF SAMPLES. A SAMPLE IS ANY RUG INDICATED ONLINE AS A SAMPLE OR THE SMALLEST RUG AVAILABLE. a 15% restocking fee applies for all other qualified returns.

for return authorization, you may request return authorization by sending an email to or you may call us direct at 1-800-830-RUGS extension 2. once you have been given the return authorization number, you must clearly write it on the outside of the package in permanant marker and send the rug back to our warehouse. RUGS RETURNED WITHOUT A RETURN AUTHORIZATION NUMBER WILL BE REFUSED AT THE WAREHOUSE AND SENT BACK TO THE SENDER.

* note: all sales are final for limited edition items, hanna korvela rugs, spain rugs, shapes rugs and all accessories.


free delivery to the continental usa and canada

we are trying to keep things simple for you. the price you see for every item includes delivery anywhere within the continental usa and canada. those products that can be shipped by ups will be shipped by ups and, again, the price includes shipping and handling.


delivery time

in most cases orders are delivered within 10 business days. you may request shipping confirmation which includes a ups tracking number by sending an email to orders@ modern rugs .com or by calling 1-800-830-RUGS x2. the tracking number can be used to check the status of your shipment at or by calling 1-800-PICK-UPS.

at modern rugs .com, we make every effort to stock all collections in order to minimize wait time. however, due to high demand of certain collections, an item may be sold out. in that unlikely event, you will recieve a notification as to its availability and its estimated date of arrival.


partial shipments

we attempt to always ship orders complete. in the event items are in stock at different warehouses, partial shipments will be sent. if you have any questions about a shipment, you may send an email to orders@ modern rugs .com or call 1-800-830-RUGS x2.



all orders once shipped are non-cancelable. if due to extenuating circumstances, an order that is in transit needs to be canceled, customer is responsible for return freight to modern rugs .com.


freight damage

items damaged in transit are covered by freight carrier. procedures for freight damage claims vary from carrier to carrier. whenever possible, modern will assist with freight damage claims. note: for specific questions, ask the shipping team at 1-800-830-RUGS extension 2.


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