How will my order be delivered?
do I place an order online?
see a rug you like, simply select a size and click "Buy Now" at the bottom
of any product detail page. You will be directed to your shopping cart.
You may continue browsing the website and add more to the shopping cart
or you may begin to check out. When you check out, you will need
to provide your billing and shipping information. Please make sure your
billing address matches that of the cardholder. You are then brought to
the final page where you can check your order, go back to make changes,
and process the order. After you have placed your order successfully,
you may expect an invoice via email and your purchase to be delivered
within 10 business days.
your web site secure?
has security measures in place to protect the loss, misuse and alteration
of the information under our control. All orders are transmitted over
secure Internet connections using SSL (Secure Sockets Layer) and encryption
technology. All of your personal information including your sign-in password
are stored in encrypted format at all times. For maximum security,
we do not store your Credit Card information.
is a ModernRugs.com Account? Why should I get one and what are the benefits?
several benefits for owning a unique ModernRugs.com Account. Your Account
not only identifies you as a valued customer, but also allows us to personalize
your shopping experience. When you log into your account, you can also create a portfolio that stores your favorite rugs. Send this portfolio
to a client or keep it for yourself. Look forward to more benefits
in the near future which will make your shopping simple!
check the status of your orders by clicking "Order
Status" at the the top right hand corner of any page or by sending
an email to firstname.lastname@example.org or by calling 1-800-830-RUGS ext.2.
can be custom made. Click here and let us
know what you are looking for and we will send you a quote for your order.
Custom made rugs generally take three to four months to make and are not
you give special discounts to the Trade?
offer trade discounts on all orders. Click
here to open a designer account or call 1-800-830-RUGS ext. 3 to place
to an order usng a trade discount.
you give special discounts to non-profits?
aim to support educational, arts, and cultural institutions, and have
already had our products specified for a number of museums, theatres and
universities. These institutions receive a 10% discount. You must call
1-800-830-RUGS ext 1 to receive a non-profit coupon code.
time, ModernRugs.com is strictly an online store with corporate headquaters
in Chevy Chase, Maryland. Our 500,000 square feet of warehouses stock
the most comprehensive collection of modern rugs available today. If you
don't see what you are looking for, chances are we probably have
it. Simply call us at 1-800-830-RUGS and we'll find it for you!
can I return a product?
We seldom have returns. As a rule, our clientelle is much happier once they see the product in person. It is above and beyond their expectations.
If, for any reason, you would like to return a rug, we will gladly provide a refund for rug purchases within 15 days of receipt*. A 15% restocking fee applies for all qualified returns. For return authorization, you may request return authorization by sending an email to email@example.com or you may call us direct at 1-800-830-RUGS extension 2. Once you have been given the return authorization number, you must clearly write it on the outside of the package in permanant marker and send the rug back to our warehouse. RUGS RETURNED WITHOUT A RETURN AUTHORIZATION NUMBER WILL BE REFUSED AT THE WAREHOUSE AND SENT BACK TO THE SENDER.
* Note: All sales are final for Limited Edition items, Hanna Korvela rugs, Spain rugs, Shapes rugs and all Accessories.
long will it take to receive my order?
our rugs are in stock and can be shipped within two to five working days.
That means that you should receive your order within ten working days.
If a rug is not in stock we will contact you with the expected delivery
date. Most accessories are made to order and are shipped within two to
four weeks. Send an email to firstname.lastname@example.org or call 1-800-830-RUGS ext 1 for overnight express orders.
much does shipping cost?
charges are our expense. We like to keep thing simple for you. If you
require an overnight express order, shipping charges will apply.
How will my order be delivered?
We ship most products from one of our US warehouses via UPS ground service.. In some cases, we ship direct from our manufacturers overseas.
Can you ship international orders?
There's a good chance we can. ModernRugs.com ships worldwide, to every continent* at a $300 flat fee for any product sized up to 9' x 12'. Just send an email to email@example.com and let us know which rugs and sizes you are interested in as well as your shipping address and we will let you know whether we can ship to you and what your shipping cost would be.
For products larger than 9' x 12', we will work with you to find the best way of shipping you the rug you purchased. The responsibility for all the import fees, taxes and handling charges within the country of destination lies with the customer. We will work with you to find the best way to ship to you based on your needs.
*Due to high rate of credit card fraud, we are not able to extend our service the continent of Africa. We hope that situation changes in the future and will work with you to find the best way to deliver the product that you want.
can I be removed from the E-Newsletter list?
would prefer not to receive the ModernRugs.com E-Newsletter, simply send an
E-Mail to remove@ModernRugs.com with 'unsubscribe'
in the subject line. Your E-Mail address will automatically be removed
from the list. Please be sure that you E-Mail us
from the address that you want removed. If you cannot do this, please
send a message to webmaster@ModernRugs.com with the address that you'd
like us to delete in the body of the message.
us assure you that any information you provide to us is strictly for our
own use in conducting business with you. Your account and registration
information will not be disclosed to any third party without your knowledge
and consent. We are in the home furnishings business and do not share,
sell, or trade details about you or your activities at modern rugs .com.
We believe our relationship with you, our customer, will be built on this
Any questions, comments, or
suggestions? We'd love to hear from you! Just send an email to firstname.lastname@example.org.
If you have a question for a specific department, view
our "Contact Us" page.