ModernRugs.com Purchasing Policies

As every rug at Modern Rugs .com was carefully selected for its unique design and superior quality, we are confident that if you see a rug you like on our website, you will LOVE it when you see it up close.

Here is what our customers have to say about us:

Dear Zachary:
The giraffe rug is absolutely wonderful. It is everything I had hoped
for ... and even more.
The colors you chose are perfect. Thank you so much. The quality
of the rug is just outstanding. Bless your heart for the white-glove
delivery.
I will send you a picture by tomorrow even though I don't have the
furniture in place yet.
I have already had several requests for your name, Website and
telephone number because everyone who has seen the rug is as
impressed as I am.
Thank you so very much for your excellent service from start to finish.
Please ... if you ever find yourself in southern California, be sure to
give me a call.

Kindest regards,

Barbara B.
Beverly hills, california

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Guys, I just wanted you to know I got the
Rasta Cuks Ivory Shag rug, and I LOVE it!!

I'm so impressed with your customer service
I'm happy I gave you the business.

H., Shoreline, WA

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hi layne.

just wanted to let you see

how absolutely perfect it looks

(see attachment).

i love it.

best, Marsha T.

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Thanks for your follow-up email
in regards to my purchase.

It was a very pleasant experience
from beginning to end.
I was extremely impressed
with your web site
and the ease at which
I was able to use it.

I am very happy with the new rugs
and sincerely believe
I will make additional purchases
in the future.

Thanks and best of luck to you
and Modern Rugs .com

Dennis H, Lewies, DE

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(click images)

Here's a picture of
"Stripes I" in our home.

We absolutely love it!

Thanx.

Raji R, Brambleton, VA

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I am very pleased with my order
and for the excellent service
I have received from Modern Rugs.com.
I will definitely order from you again!

Judith R., Easley , SC

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"Just want to tell you that your
customer service and rugs. are great
Every time I've ever ordered
something in a backorder situation
it is a nightmare getting a hold of the
company. Thanks again, and I will
recommend your site to friends.

Dr S.. Lawrence, Kenoska , WI

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Zachary,

The rug has arrived, and looks great!

Thank you,

Janet N, Cincinnati, OH

(click image)

"I am glad I waited for my rug
Even though my rug was on backordered
it is the best art piece on our floor!
Thanks again."

Jackie D. Los Angeles, CA

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Hi Layne,
Thank you very much. I got the 2'x3' rug
and it is exactly the way I wanted.
You were very helpful in assuring me
that it was the one I needed. Good Job!
Yesterday I called and talked to Zachary
and ordered the 6'x 9' rug.
He was also very nice and I hope I'll get it
as fast as I got the one you sent.
Apreciate your help! Rosana D, Columbus, OH

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Thank you so much for finally
a web site with gorgeous
modern rugs that is easy to
navigate through!

We just made our third purchase
through your company.

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The quality of rugs
Tibetan rugs are exceptional.

We look forward to making more
purchases.

Jane R., Phoenix , AZ

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Thank you so much for all of your help.
Great products and wonderful
customer service. Sounds like a
recipe for success to me!!

Debby G., Hartland , WI

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Can't wait to get the Lamp
I ordered and set it up.
You guys have been great fun.
I'll definitely be ordering from you again.
Thanks Zachary!

Amy V., Santa Fe , NM

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Just a quick note, Please, thank Ann
for her prompt service. I received the
Rugs and the rug pads today.
I will certainly buy from you again in the near future."

A. Hickey, San Francisco , CA

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Hello,
My "uptown" rug arrived yesterday,
surpassing our expectations..
The pattern looks even better in person,
and the pile of the wool is perfect.
Thanks for the great service.

Ben T, Los Angeles, CA

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Thanks for the great site
and excellent service.

I love my new rug!

Thanks,
Carrie G, Seattle, WA

(click image)

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I was told about your site last week and
I'm already ordering from it!
I even forwarded it on to friends.
I was giving up on finding Rugs that I liked,
so it's nice to know there are others out there
who appreciate you great rug collections.
And your canvas art is too dying for!

C. Bostel, Huntington , IN

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I'm looking forward to my large

Super Shag Cuks Rug -

The sample idea was great!

Thank you so much - your web site Rocks!!!"

Sally M., New York , NY

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I received the runner today --

I love it!!

Lisa T, Saratoga Springs, NY

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WOW...You are awesome.
As I was pulling up the tracking number,
the rug arrived. We love it!
Thanks for all you help.

Ashley T, Birmingham, AL

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Hi Guys: I just wanted to let you know that
the Retro Shag Rugs today and it looks great!

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Just wanted to let you know that I love the rug.
It got here in great time and shape.
The next time I go rug shopping,
your website will be my first stop.
Thanks!

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I got the rug. It's beautiful.
Thank you for all your help.
Great quality and designs.

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Thank you so much for your response.
We are looking forward to receiving our
"Architektur" rug. You truly have some
incredible rugs on your web site.
We have already referred several friends.
We look forward to making additional
purchases in the near future from you
Thank you Ann,. Take care!"

Ricky J., Phoenix , AZ

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"I just wanted to tell you how much I love my
Sara Schneidman "SHN 311" rug! I looked
forever for one - and found yours -
and my room looks magnificent and it
feels great -- thanks.
great product"

Amy A., Los Angeles , CA

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"I plan to order more area rugs shortly,
and will share your web site with a few friends
that like the simple modern products you offer.
Thanks again! You guys are great and
your taste in rugs is better."

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"Zachary you're my hero for the kind of service
and decorating tips you provided - I'm not kidding!
you seem to enjoy your job and do it well
please,. keep your sense of humor."

Heather C., Minneapolis , MN

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Thanks so much for all your help.
you have given me great service
and it is most appreciated. I'll be
back soon to buy more!"

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THANK YOU!!!!

The rug is beautiful and perfect
for the house.
I will look to you
for my next rug order.

Susan S, Anchorage, AK

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Greetings!
I received my rug and it's lovely.
I would like to hang it on a wall.

Thank you.

Kathe H, Rumney NH

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After this project, I will share my experience and
will recommend your web site to clients."

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"Your rugs are awesome. Truly.
You can bet I became a dedicated customer,
and will tell my friends about Modern Rugs.com.

Again, I really appreciate Layne's personal service
and will shop with you again and again."

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I want to tell you how impressed I am
with your company. I was hesitant to
purchase a rug over the internet but I
was persuaded by your excellent
selection of product.

I was very pleased to find that the rug
we purchased was of excellent quality.
You shipped very quickly,
and your follow-up with order confirmation

and tracking numbers was excellent.

I am an owner and operator of a
consumer products company and I am acutely
aware of the importance and challenge of
providing excellent customer service.
Nice job!

Paul P, La Grange Park, IL

(click images)

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"Thanks for following up.
Your customer service is great, and I love your products.
We'll be sure to order from you again soon."

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Thank you very much.
I received it last night and it's very nice :)
It was a pleasure to do business with you.
I really appreciated your
high quality service.

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Thank you for keeping me posted as to
the status of my order, date shipped, etc.
It made me feel you were really on top of things.
The rug looks great. Again, my thanks.

Mary Helen B, Laguna Woods., CA

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Compliments to Modern Rugs.com!

Today when I arrived at my office I had
a voice mail from Zack following up on
my original e-mail. It's such a pleasure
to deal with people that so evidently
take pride in what they do.

James M, (Cole Hahn), New York, NY

(click image)

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"Thank-you, I am very impressed
with your Area rugs collections
and will be sure to tell others about
your web site and my very positive
experience. You are awesome...”

Alison R., Grand Rapids , MI

"Thanks for your emails and
follow-ups samples and all your time.
I really appreciate your suggestions
regarding the colors the room has
a new life – and my rugs are great.”

Tammy C., Alameda , CA

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I have recommended your site
and hope to buy many items from you.

Happy New Year
Edwin G, Miami, FL

(click image)

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We received the rug today. It is even
more beautiful than we thought.
Thank you for your courteous
and prompt attention.
I'm sure we'll be back soon
for more rugs.

Jacob E, Great Neck, NY

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Layne : I will make sure and have my friend
who just bought a new loft and is
currently tearing out her kitchen,
buy her rugs from your site.Have a good evening.-Greg C., Chicago, IL

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FAQ