Payment Methods

We accept American Express, Discover Card, Master Card and Visa. Personal or business checks are accepted; please allow 7 days to clear. Business accounts can be set up on credit approval (net 30).

Privacy

Let us assure you that any information you provide to us is strictly for our own use in conducting business with you. Your account and registration information will not be disclosed to any third party without your knowledge and consent. We are in the home furnishings business and do not share, sell, or trade details about you or your activities at modern rugs .com. We believe our relationship with you, our customer, will be built on this trust.

To serve you better, we may contact you occasionally with news about our products, services and events. If you would like to be removed from our e-mail list, please contact us at remove@modernrugs.com.

Security

You should feel completely confident about conducting transactions with ModernRugs.com. All orders submitted on our site are encrypted with Secure Sockets Layer (SSL) technology. SSL encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser. Please note: e-mail is not encrypted and is not a secure means of transmitting credit card numbers. If you do not want to place your order online, you always can order by phone at 1-800-830-RUGS extension 1, 7:00 a.m. - 9:00 p.m. Monday through Sunday (EST) or by fax using our order form.

Returns

We seldom have returns. As a rule, our clientele is much happier once they see the product in person. It is above and beyond their expectations.

If for any reason you would like to return a product purchased on modern rugs.com, we will gladly provide a refund for items returned in their original, unused condition within 30 days of receipt*. A 15% restocking fee applies for all approved return products. You may alternatively choose to receive store credit for the full cost of the return product(s), in which case the restocking fee will be waived.

All returns must have a RA# before they are returned. You may request return authorization by sending an email to returns@modernrugs.com or you may call us direct at 1-800-830-RUGS extension 2. Once you have been given the return authorization number, you must clearly write it on the outside of the package in permanent marker and send the rug back to our warehouse. Rugs returned without a return authorization number will be refused at the warehouse and sent back to sender.

Customer is responsible for all return shipping charges. Credit will be issued once an item is returned and passes inspection. Please note this can take up to 4 weeks depending details of the return. After shipping the item please email returns@modernrugs.com with the return tracking number. This will help to process your return in a more efficient manner and expedite your refund.

Do not return items to the ship from address, many items are shipped factory direct from the manufacturer and they will not issue a credit if you simply send the item back to them, the manufacturer will refuse the item if they have not issued a return authorization for that specific package. Doing so may result in delayed or even forfeited refund.

* Note: All sales are final for rugs in the Spain collection and any products marked as such in the description. Custom Orders are not returnable. Custom orders include custom area rugs, custom hall runners, custom stair runners or any other item that is not listed as a readily available size or model on our website.

Free Delivery to the 48 US States

We are trying to keep things simple for you. The price you see for every item includes shipping and handling anywhere within the contiguous USA. Those products that can be shipped by UPS, will be shipped by UPS.

Rates into Canada, Hawaii, Alaska and Puerto Rico are as follows:

Please note All orders outside of the U.S. are non-returnable unless in the unlikely event of defects or error in shipments.

We Ship Worldwide!

Wondering if we can ship to you? There's a good chance we can. ModernRugs.com ships worldwide, to every continent* at a $300 flat fee for any product sized up to 9' x 12'.
For products larger than 9' x 12', we will work with you to find the best way of shipping you the rug you purchased. The responsibility for all the import fees, taxes and handling charges within the country of destination lies with the customer. We will work with you to find the best way to ship to you based on your needs.
*Due to high rate of credit card fraud, we are not able to extend our service the continent of Africa. We hope that situation changes in the future and will work with you to find the best way to deliver the product that you want.

Delivery Time

In most cases orders are delivered within 10 business days. When your item is shipped, you will receive a notification email with a tracking number. The tracking number can be used to check the status of your shipment at www.fedex.com or by calling 1-800-GO-FEDEX.

At ModernRugs.com, we make every effort to stock all collections in order to minimize wait time. However, due to high demand of certain collections, an item may be sold out. In that unlikely event, you will receive a notification as to its availability and its estimated date of arrival.

Partial Shipments

We attempt to always ship orders complete. In the event items are in stock at different warehouses, partial shipments will be sent. If you have any questions about a shipment, you may send an email to orders@ModernRugs.com or call 1-800-830-RUGS x2.

 

Cancellations

If you would like to cancel an order, please notify us immediately by phone at 1-800-830-RUGS. Orders or parts of orders may be cancelled without incurring fees before they are shipped. Once shipped, an item follows our return policy rules.

Custom orders are in no way returnable nor can they be canceled. When you place an order for a custom rug you should be 100% sure that you will be happy with the purchase. If you have any reservations about having a custom rug order made, please call or participate in our sample program. You can receive yarns and color poms to demonstrate the exact texture and color of the rug. Our design team can also make renderings for a small fee.

 

Freight Damage

Items damaged in transit are covered by the freight carrier. Should any shipping damage be noticed at the time of delivery either refuse the delivery or make the carrier leave a damage receipt with you. Should you notice shipping damage after delivery, keep all packing materials with the item and notify customer service immediately so that a claim may be filed and a replacement shipped. Procedures for freight damage claims vary from carrier to carrier though whenever possible, ModernRugs.com will assist with freight damage claims.

 

Defective Items

Any merchandise with a manufacturers defect will be exchanged at no additional cost to you. We must be notified within 5 business days of receipt of defective merchandise. In most cases a call tag will be issued and the original carrier will pick up the defective merchandise at our expense. A return authorization number and the return shipping address must be obtained prior to shipping the item back.

Because of the hand-made nature of the majority of rugs on our site, items that fall within 10% of advertised dimension(s) will not be considered defective and follow our standard return policy.

We do our best to represent color accurately. Nearly all items have high-resolution images with normal lighting so that you can make an informed decision. In spite of this, colors sometimes do vary from one computer monitor to another by a noticeable margin. If you are unsure of the colors of the item, or your project requires very specific colors please call to see if a sample is available prior to ordering. We do not consider color shade variations a defect (except in extreme cases) and the return of the item would follow the terms of our return policy.

Most product photos you see on our site are generally of a medium rectangular size product. Smaller/larger rug sizes or different shapes may look different in reference to patterns due to the change in scale of the area rug. Please take this into consideration before ordering and call 1-800-830-RUGS or email shop@ModernRugs.com if you want assistance in determining how the design will scale.

 

Website Content

ModernRugs.com makes every attempt to assure that the data shown on the web site is current and valid. We are not responsible for product data changes, discontinuations, or typographical errors. Due to industry trends, availability and pricing on all items are subject to change or discontinuation at any time without prior notice and/or consideration of previous or future offers or engagements.

 

Subject to Change

ModernRugs.com reserves the right to update or modify these purchasing policies at any time without prior notice. Your use of the ModernRugs.com Web site following any such change constitutes your agreement to follow and be bound by the purchasing policies as changed. For this reason, we encourage you to review these purchasing policies whenever you use this website.